Manage my Account
How do I cancel or hide my account?
If you decide you would like to hide your profile from public view temporarily, or delete your account permanently, submit your request through the Support Centre.
How do I change my notifications settings?
To change your notification settings, click on your icon in the top right side. Then Select "My settings". From there you can change your notifications settings.
Where can I find a list of my students?
You can find a list of all your students by selecting the "Students" tab. From there, select "My Students".
How do I set up my payment method?
To set up your payment method, click on your icon in the top right corner and and select "The Payment Gateway". Connect your Stripe account or PayPal if Stripe is not available in your country.
What is the cancellation policy?
Students may cancel a session up to 24 hours before the scheduled start time. Only the tutor can cancel a session under 24 hours before the scheduled start time. If a student wants to cancel a session under 24 hours they will need to make the request ...
Where can I see my session payments?
To see details of your payments, click on your icon in the top right corner, then select "Payment History".
Where do I see details of my sessions?
To see details of your sessions, click on your icon in the top right corner. Select "Session History".
How do I edit my profile?
To edit your profile, click your icon in the top right corner, then select "My Tutor Profile". Edit your profile information here.
How do I create a Stripe account?
To create a Stripe account, click on your icon in the top right corner, then select "My Payment Gateway". Download the "Stripe Sign Up Steps" document and follow the instructions to sign up for a Stripe account. Once complete you can connect your ...
How do I get Paid?
TutorOcean pays its tutors out via Stripe, therefore in order to get paid for your tutoring sessions, you will need to create and connect a Stripe account. In order to connect your Stripe account to the platform, go to your Payment Gateway in your ...