Manage My Account
What Is Your Refund Policy?
If a student is not satisfied with a tutoring session, a request for a refund must be made within 24 hours of a session ending. The request must be made by submitting a support ticket to support@tutorocean.com. All refund requests will be ...
Where do I add my payment method?
To add your payment method to your student account, go to "Payment Methods" in your Dashboard under your icon in the top right corner. Click on "Add a Payment" and enter the details seen on your credit or debit VISA/Mastercard. Watch Video Tutorial
How do I change my notifications settings?
To change your notification settings, go to your "Notifications" in your Dashboard. Select or unselect the notifications you would like to receive or not receive.
How do I change my password?
To change your password, go to your icon in the top right corner and select "Profile Settings". There, you will be able to enter your old password and choose your new password. Be sure to hit the "Save" button once you are finished.
Where do I find a list of my tutors?
You can find a list of all your tutors by going to the "Tutors" tab at the top of the page and select "My Tutors". All of the tutors you have saved will show up in this list. From there, you can easily access their profiles to message or book ...
Where do I find my account settings?
To find your account settings, go to your icon in the top right corner. Select "Profile Settings", there you will have access to your account settings including your personal information and notification settings.
How do I contact TutorOcean?
Click Here to contact us