Booking & Managing Sessions
What is the cancellation policy?
Students may cancel a session up to 24 hours before the scheduled start time. Only the tutor can cancel a session under 24 hours before the scheduled start time. If a student wants to cancel a session under 24 hours they will need to make the request ...
What happens if I end a session early?
Sometimes you decide to end a session earlier than scheduled. As a student, you will see a pop-up screen asking you to select why you are ending the session. Select in the drop-down menu from the following options: Technical difficulties: You are ...
How do I pay my tutor?
Students can pay for tutoring services via credit card or debit VISA/Mastercards. In order to connect your credit card to the platform, go to your Payment Methods in your Dashboard. Payments are held 48 hours before a session occurs, however, are ...
What if I need to reschedule, cancel or show up late to a session?
Students may reschedule or cancel a session up to 24 hours before the scheduled start time. Students who cancel a session less than 24 hours before the scheduled start time, show up late or miss a session may be billed the full amount of the session. ...
How do I use the online classroom?
Before starting a session with a tutor, we suggest that you get to know how the online classroom works. You can watch the video tutorial below, then use the classroom demo link to get some practice. Watch Video Tutorial Try Classroom Demo
Where do I manage my sessions schedule?
To view and manage your sessions, go to your "Sessions" tab at the top of the page. All past, upcoming, and pending sessions are listed in this view.
Where do I see details of my past sessions?
To see details of your past sessions, click the "Account" tab in the top menu bar and select "Session History". Details of your previous sessions are listed here. As well, you can revisit your previous sessions as all whiteboards are saved for future ...
What do I need to be able to use the online classroom?
To get the best user experience while in the interactive classroom, the following is recommended: Up to date Chrome (recommended) browser. Up to date Firefox (alternative) browser. Laptop or desktop computer and webcam. Headphones/earbuds with ...
How do I book a session?
To book a session with a student, click on the "Book Session" button or the "calendar" icon in the TutorOcean chat. Fill out the details and click on the "Request" button. You will get a confirmation notice when the student accepts the session ...