What Is Your Refund Policy?
If a student is not satisfied with a tutoring session, a request for a refund must be made within 24 hours of a session ending. The request must be made by submitting a support ticket to support@tutorocean.com. All refund requests will be investigated and approved or denied at the sole discretion of TutorOcean. In the instance where a refund request is approved, payment to the tutor will be cancelled. The amount of the refund will be determined at the sole discretion of TutorOcean and will be returned to the student’s original method of payment within 5 to 10 business days. TutorOcean is not responsible for issues beyond our control and will not approve refunds for: bad internet connection, incompatible devices, blocked browser access, etc.
If a student purchases a package from a tutor, but does not use all of the package, they may be eligible for a refund. The amount of the refund will be reduced by the amount of any discount that the student received for any sessions taken using the package.