What is the cancellation policy?

What is the cancellation policy?

Students may cancel a session up to 24 hours before the scheduled start time. Only the tutor can cancel a session under 24 hours before the scheduled start time. If a student wants to cancel a session under 24 hours they will need to make the request to the tutor and it is the tutors discretion on whether they cancel the charge or not. 

In case of students absent at a scheduled session start time, tutors are expected to remain in the online classroom or at the designated meeting place for reasonable amount of time. If you choose to end the session and leave, you will have the option to: charge the full amount, charge a partial amount based on when you end the session, or not charge the student at all.