What if I have technical difficulties during a session?
If you are experiencing technical difficulties, we suggest you try the following:
Tip #1: Refresh the page.
Tip #2: Clear cookies and cache from your browser.
Tip #3: Close the browser and re-open it.
Tip #4: End the session and re-book the session.
Tip #5: Close and re-start your computer.
If you are unsuccessful, end the session early by clicking on one of the icons in the top right corner of the classroom. You can select "technical difficulties" as the reason to why you are ending the session early, and include a brief description of what happened. Please note: We are not able to provide refunds for technical issues outside of our control, such as slow internet speed, outdated browsers, etc.